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Refund and exchange of airline tickets
Refund and exchange of airline tickets
Egor K avatar
Written by Egor K
Updated over a week ago

General conditions

The ticket must be used in the order of the itinerary. If you fail to show up for one of the flights, the carrier has the right to cancel all subsequent flights.

In order for your request to be processed correctly and in time, it is necessary to fill in all fields correctly when making a request in myAlpari. The company is not responsible for increased processing time or impossibility to process the request due to incorrectly specified data in the request.

All emails are processed in the order of priority. Priority is given to requests with the nearest dates and the nearest time of departure.

You can make a request on the order pageFor this purpose go to the Requests section and send a message in the "Chat" section.

Ticket refund

The possibility of refunding a ticket depends on the rules of the fare issued in the ticket. You can read the rules of ticket refund and exchange before purchase on the payment page.

To refund a ticket:

  1. Log in to myAlpari and open the Orders section.

  2. Open the desired order and click Request Refund.

  3. Follow the instructions on the screen.

A window containing the title "Refund was successful" and information about the time of receipt of funds to your card will confirm the fact of successful automatic refund.

If for some reason the automatic refund is not available, after selecting the type and reason of refund, press the Send Request button to receive an e-mail with the calculation of refund amounts.

In this case, the window containing the title "Ticket refund request is issued" will confirm the creation of the request.

Ticket refund is made only after the client confirms his/her agreement with the refund conditions:

  • If the form of payment for the ticket by card is selected in the reply letter, the client should confirm the refund with the phrase "I confirm/agree" within the terms specified in the letter with the refund terms. If the client's reply with consent is received later than the time specified in the letter or by separate letter, the amount to be refunded will be recalculated in accordance with the rules of tariff application at the time of refund.

  • In case of:

- forced return of the ticket due to flight cancelation and absence of alternative options by the airline;

- voluntary refund with the consent to cancel the reservation of seats.

The Company makes a refund without further confirmation, in this case the client will be notified of the refund and its amount.

The refund can be deemed to have been made once you have been notified by the Caring Service with a written confirmation.

Cancellation

If you are requesting a refund on the day of purchase, after clicking the Request Refund button you may be able to cancel your ticket - this depends on the airline's rules and the fare issued on the ticket. To cancel your ticket without penalty, confirm the action by clicking Cancel.

The confirmation of the fact of successful automatic cancellation is an information window containing the title "Cancellation was successful" and information about the terms of receipt of funds to your card.

If for some reason automatic cancellation is not available, you will receive an e-mail message with the calculation of the amounts to be refunded and the terms of cancellation. In this case, the cancellation procedure is performed only after the client confirms his/her agreement with the cancellation terms. In the reply letter the client should confirm the cancellation with the phrase "I confirm/agree" within the terms specified in the letter with the terms of refund.

In such a case, the confirmation of the cancellation is a reply letter from the Care Service containing the phrase "Your order has been canceled".

Ticket exchange is a change of departure and/or arrival date, in some cases it is also possible to change the itinerary. The possibility of ticket exchange depends on the rules of the fare issued on the ticket. You can read the rules of return and exchange of the ticket before purchase, on the data entry page.

Please note: changing the airline, passenger's name and/or surname is done by returning the old ticket and buying a new one.

To exchange an air ticket:

  1. Log in to myAlpari and open the Orders section.

  2. Open the desired order and click Request exchange.

  3. Select the type of exchange - voluntary or forced.

  4. Specify the desired departure date for the new ticket.

Confirmation of the request creation is an information window containing the title "Request for ticket exchange is issued". After that you will receive an automatic message to your e-mail that your request is being processed.

After receiving the message, you will be able to follow the link contained in it and pay for the exchange by the specified deadline.

The exchange is considered complete when the customer receives an itinerary receipt to the email specified in the request.

Seat availability is guaranteed only at the time of ticket reissue.

Attention! If there are less than 3 hours left before departure, you can also contact the ticket office of the airline, as we cannot guarantee that the exchange will be made in such a short time.

Fees

Please note!

For cancellation, refund and exchange, in addition to the carrier's penalties, the Company's service fee will be charged.

The amount of service fees may vary depending on the amount to be refunded and the method of booking tickets. For the return of railroad tickets the service fee may be up to 5$.

For refunds the service fee will be 16.9%/10% of the price.

No service fee is charged for refunds in case of flight cancelation or schedule changes.

For cancellation the service fee will be 16.9%/10% of the price.

For ticket or voucher exchange for a new ticket - 20$.

For changing the document number in the ticket - 10$.

For issuing a ticket for a child with a seat separately to the previously issued order for an adult passenger - 5$.

In case two or more tickets are issued for one passenger, the service fee for refund/annulment of tickets is charged from each ticket separately.

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